Recently, Venture Black Horse released the "2024" Artificial Intelligence +"Case, and TRS was successfully selected by virtue of the comprehensive advantages of Financial TRS-GPT - Intelligent Consumer Protection Application in scenario application, technical dimension, market potential, user experience, etc.
As an integrated intelligent platform for consumer rights and interests protection of financial institutions, Financial TRS-GPT - Intelligent Consumer Protection Application opens up three links: prior examination, in-process control and post-event supervision. By using large model and intelligent analysis technology, it enables the construction of consumer rights and interests protection review, complaint handling, multiple dispute resolution, sales behavior retrospective management, internal training and internal assessment, and assists financial institutions in consumer rights and interests protection. Work to realize high-quality scientific and technological transformation.
In the aspect of consumer protection review, help financial institutions to build intelligent review capability, and realize online, automatic and intelligent review of products and publicity materials. Set up the knowledge base, law base and case base of consumer protection review. From the angle of protecting the eight rights and interests of consumers, construct the review factor system around seven issues such as propaganda text and rule system, and construct the large model of consumer protection review field in combination with the knowledge of review field.
In terms of consumer protection complaint handling, through the construction of complaint handling and analysis intelligent Agent, enabling telephone access, complaint acceptance, complaint handling, responsibility settlement and post-complaint analysis, it is committed to solving consumer complaints professionally and quickly, identifying the symptoms and potential problems reflected by customer complaints at the first time, and promoting the transformation of complaint work from "passive handling" to "active prevention".
At present, Financial TRS-GPT - Intelligent Consumer Protection Application has been implemented in many financial institutions such as banks, insurance institutions, trust institutions, consumer finance companies, etc. The business scenarios cover such fields as intelligent review of consumer protection, construction of consumer protection knowledge base, intelligent complaint processing, complaint early warning analysis, etc., effectively helping financial institutions to promote digital control of consumer protection.
